Terms and conditions

These terms consist of five parts. Part A always applies. Part B applies to public events and tickets. Part C applies to bespoke assignments for private clients. Part D applies to business assignments. Part E applies again to all agreements.

AvonturenEvents.nl: trading name of the business established in Enschede, registered with the Chamber of Commerce (KvK) under number 93253192, hereinafter “AvonturenEvents”, “we” or “us”. The same business also uses other trading names, including Vincent Borgers and vincentborgers.nl. These terms apply to agreements concluded under any of these trading names, unless expressly stated otherwise.

Participant: any natural person who buys a ticket or registers for an event, or who is present at the event venue.

Private client: a natural person who is not acting in the course of a profession or business and who commissions AvonturenEvents to carry out a bespoke assignment, such as a group of friends, a family or an association.

Business client: a company, organisation or institution that acts in the course of a profession or business and that commissions AvonturenEvents to carry out a bespoke assignment.

Client: both the private and the business client, unless expressly stated otherwise.

Event: any event, concept, trail, experience, game or activity organised by AvonturenEvents or carried out on commission, in whatever form.

Bespoke assignment: an event, installation, game or programme designed and built on commission, specifically tailored to the wishes, venue and target group of the client.

Venue: the place where the event or assignment is carried out, including all associated grounds, buildings, sets and routes.

Assignment fee: the price agreed between the parties for a bespoke assignment.

These terms apply to all offers, quotes, agreements, tickets and participation in events of AvonturenEvents.

By buying a ticket, entering the venue or accepting a quote, the person concerned declares that they have read these terms and accept them.

Deviations apply only if confirmed in writing by AvonturenEvents. A deviation applies once only and creates no right to the same deviation in later agreements.

The applicability of purchasing or other conditions of a business client is expressly rejected.

For specific events, concepts, editions or partnerships AvonturenEvents may declare additional conditions applicable. These are announced on the event page, at ticket sale, in the confirmation email, in the quote or on site at the venue.

In the event of a conflict between these general terms and additional conditions or a quote, the additional conditions or the quote prevail.

Force majeure includes in any case: extreme weather conditions, natural disasters, fire, power or internet outages, equipment failures not attributable to AvonturenEvents, epidemics, government measures, withdrawal or non-issue of permits, illness or absence of key personnel, strikes, transport disruptions and failures of suppliers.

In the event of force majeure, AvonturenEvents is entitled to suspend performance or move it to a new date, without any obligation to pay compensation arising from this.

If force majeure lasts longer than sixty days, both parties are entitled to terminate the agreement in writing. In that case AvonturenEvents retains the right to payment for work already carried out and costs already incurred.

Articles 5 to 9 inclusive apply to public events of AvonturenEvents and to participants in them.

Tickets are personal and valid once only for the event, date and time slot for which they were purchased.

Payment is made on purchase. A reservation is only final after receipt of full payment.

Resale of tickets to third parties at a higher price than the original ticket price is not permitted and may result in the ticket being declared invalid without refund.

The statutory right of withdrawal under Article 6:230p(e) of the Dutch Civil Code (BW) is excluded for tickets to events, because these are leisure services for a specific date.

Purchased tickets are not taken back and the purchase price is not refunded if the participant is unable to attend, falls ill, arrives late, does not show up or has other personal circumstances.

A ticket may be transferred to another person, provided this is notified by email beforehand and the replacement meets the entry requirements of the event.

AvonturenEvents may cancel, postpone or carry out an event in modified form in the event of force majeure, too few participants, safety reasons or other justified reasons.

In the event of postponement the ticket remains valid for the new date. If the participant is unable to attend on that date, they can transfer the ticket in accordance with Article 6.

In the event of full cancellation the ticket price is refunded or a ticket for a replacement edition is offered, at the participant's choice.

Additional costs of the participant, such as travel, parking or accommodation costs, are not eligible for reimbursement.

Access is only possible on presentation of a valid ticket and, if requested, valid proof of identity.

AvonturenEvents may refuse persons entry or remove them from the venue, without refund, if they are under the influence of alcohol or drugs, behave aggressively or unsafely, do not follow staff instructions, do not meet the minimum age or other entry requirements, or otherwise endanger the safety or proper running of the event.

Objections to refusal of entry or removal must be raised on site with the event management, before leaving the venue.

Our events are experience events. Some parts may involve darkness, loud noises, strobe lighting, fog and intense experiences.

Participation is not suitable for people with heart conditions, anxiety or pregnancy-related issues or other relevant medical conditions. By participating, the participant declares that they are in good health and suited to the nature of the event.

The nature and intensity of an event are described beforehand on the event page. Objections to the nature or intensity must be raised before participation or immediately on leaving the event, so that AvonturenEvents can act on them on site.

Articles 10 to 12 inclusive apply to bespoke assignments for private clients, such as groups of friends, families and associations.

A price estimate is non-binding. The agreement is formed as soon as the private client agrees by email or other written message to the proposal, the date and the price.

The price is based on the number of participants stated at booking, the venue stated and the agreed duration.

If fewer participants turn up on the day than stated, the agreed price remains payable. If there are more participants than stated, AvonturenEvents is entitled to charge for the additional ones at the applicable rate per participant.

Changes to the assignment after confirmation, such as venue, duration, theme or programme, are possible in consultation and may lead to an adjusted price.

For venues outside Twente a travel allowance may apply. This is stated in the proposal beforehand.

On confirmation of the booking a deposit of 50% of the agreed price is payable. The assignment is only definitively scheduled after receipt of this deposit.

The remaining amount is paid no later than fourteen days before the date of performance. For a booking made within fourteen days of the date of performance, the full amount is payable at once.

If the full amount has not been received on the date of performance, AvonturenEvents is entitled to suspend or cancel performance, in which case the cancellation arrangement of Article 12 applies.

A bespoke assignment is prepared specially for the client. From confirmation onwards, the concept, storyline, planning, design and materials are set in motion and the date is reserved exclusively, which incurs costs and means missed revenue opportunities that cannot be attributed to another assignment.

In the event of cancellation by the private client the following fees apply, calculated on the agreed price: 25% for cancellation more than 3 months before the date of performance, 40% for cancellation between 2 and 3 months, 60% between 1 and 2 months, 75% between 14 days and 1 month, 90% between 7 and 14 days, and 100% for cancellation within 7 days of the date of performance or in the event of a no-show.

These percentages are a fixed fee and a reasonable estimate of the work already carried out, the costs incurred and the revenue lost because the reserved date can no longer be offered for another assignment. They are in line with what is customary in the events and hospitality sector.

The deposit already paid is set off against the fee owed. If the fee is lower than the deposit, the difference is refunded.

Rescheduling to another date is possible once free of charge, provided it is requested in writing at least 30 days before the original date and an alternative date is available. For a request between 14 and 30 days before the date, rescheduling is possible once at 10% of the agreed price in rescheduling costs. For a request within 14 days, or for a second rescheduling, the cancellation arrangement in this article applies.

Cancellation and rescheduling must be done in writing or by email. The date of receipt by AvonturenEvents is decisive.

In individual cases AvonturenEvents may show goodwill, without any rights being derived from this in other cases.

The private client is responsible for informing the participants about the nature of the programme, including any physical exertion or outdoor activities, so that they can judge for themselves whether participation is suitable.

Articles 13 to 17 inclusive apply exclusively to business clients.

Quotes are non-binding and valid for fourteen days after issue, unless another period is stated in the quote.

The agreement is formed when the business client accepts the quote or order confirmation in writing. Confirmation by email suffices.

All amounts stated are exclusive of VAT, unless expressly stated otherwise.

Changes or additions are only valid if confirmed in writing by both parties.

Obvious clerical or calculation errors in a quote do not bind AvonturenEvents.

AvonturenEvents is entitled to invoice a deposit of 50% of the assignment fee on order confirmation. Work only begins after receipt of it.

Invoices are paid within fourteen days of the invoice date, unless otherwise agreed in the quote.

If the payment period is exceeded, the business client is in default by operation of law, without notice of default. From that moment statutory commercial interest under Article 6:119a of the Dutch Civil Code (BW) is payable, plus all judicial and extrajudicial collection costs with a minimum of 15% of the outstanding amount.

AvonturenEvents is entitled to suspend performance of the assignment as long as the client fails to meet a due obligation. Suspension gives no right to discount, refund or compensation and does not affect the obligation to pay.

The business client is not entitled to suspend payment or to set off any claim against AvonturenEvents.

Objections to an invoice must be notified in writing within fourteen days of the invoice date and do not suspend the obligation to pay.

Business assignments are bespoke work. Immediately after order confirmation, AvonturenEvents starts concept development, planning, design, programming and preparation of materials.

In the event of cancellation by the business client, for whatever reason, the full assignment fee remains payable.

Rescheduling to another date is possible in consultation and subject to availability. For a request within fourteen days of the date of performance, AvonturenEvents is entitled to charge demonstrably incurred additional costs.

Changes in scope, date, venue or target group after confirmation may lead to additional work. Additional work is notified in writing beforehand and charged at the applicable hourly rate or a fixed price agreed beforehand.

Work that could not reasonably have been foreseen in the quote also counts as additional work.

The business client is responsible for making all technical facilities needed for performance at the venue available in good time and in proper condition, as recorded in writing beforehand.

These include, as far as agreed: a power supply of sufficient capacity with correctly earthed connections, a stable internet connection with sufficient bandwidth, timely and complete access to the grounds or space for set-up and dismantling, and sufficient space for the set-up and any necessary furniture or sets.

If agreed facilities are not available on the day of performance, not in time or not as agreed, AvonturenEvents may be unable to carry out the assignment in whole or in part. In that case the full assignment fee remains payable, without right to refund, discount or compensation.

Additional costs arising from shortcomings on the part of the client or the venue, such as extra working hours, replacement materials, delay, extra travel or extended set-up time, are entirely for the client's account.

The client is responsible for the necessary permits, consents and insurance at the venue.

Performance of a business assignment is an obligation of best efforts and not an obligation to achieve a specific result.

The business client indemnifies AvonturenEvents against all third-party claims, including from participants and visitors, connected with performance of the assignment, except in the event of intent or deliberate recklessness on the part of AvonturenEvents.

AvonturenEvents is entitled to engage third parties in performing the work. The choice of those parties lies with AvonturenEvents.

AvonturenEvents may use the work carried out, in general terms and with images, for its own promotion, unless otherwise agreed in writing beforehand.

Articles 18 to 23 inclusive apply to all agreements, regardless of whether they concern tickets, private or business assignments.

Participation in our events and programmes is at the participant's own risk.

AvonturenEvents is liable only for direct damage that is the direct and demonstrable result of an attributable failure on the part of AvonturenEvents.

AvonturenEvents is not liable for indirect damage, consequential loss, lost revenue, missed savings, reputational damage, non-material damage, damage from fright or emotional distress, damage to or loss of clothing and personal belongings, or damage caused by other participants or third parties.

AvonturenEvents is not liable for failure, malfunctions or incomplete performance caused by external circumstances, including power or internet outages, defects of the venue, weather conditions, permit problems, behaviour of participants or actions of the client or third parties engaged by it.

The liability of AvonturenEvents is in all cases limited to the amount paid out in the case in question under the liability insurance. If no payout is made for whatever reason, liability is limited to the ticket price of the participant concerned, or to the agreed price or assignment fee of the assignment concerned, respectively.

The limitations in this article do not apply in the event of intent or deliberate recklessness on the part of AvonturenEvents, nor to the extent that mandatory law precludes them.

All intellectual property rights in concepts, designs, storylines, software, game mechanics, sets, texts and images developed by AvonturenEvents rest with AvonturenEvents.

The client obtains a non-exclusive right of use for the duration and purpose of the assignment concerned. Further use, reuse for a subsequent edition, reproduction or transfer to third parties is permitted only with prior written consent and against an additional fee.

It is not permitted to recreate a concept developed by AvonturenEvents, or to have it recreated or carried out, whether directly or through third parties.

Materials and equipment provided by AvonturenEvents remain the property of AvonturenEvents and must be returned in the same condition afterwards. Damage or loss is at the client's expense.

Photos and videos may be taken during our events and assignments for promotional purposes, including our website, social media and adverts.

By taking part, participants consent to photos and video in which they are recognisable being taken and used, without any fee being payable.

Objections to the publication of specific photos or video can be sent to info@avonturenevents.nl. AvonturenEvents will then remove the material in question within a reasonable period.

Personal data is processed in accordance with our privacy policy, which forms part of these terms.

Complaints about the delivery of an event must be reported in writing or by email as soon as possible, and no later than fourteen days after the date of the event, with a clear description of the complaint.

Complaints that can be resolved on the spot must be reported on the spot to the person in charge, so that AvonturenEvents has the chance to adjust the event.

A complaint does not suspend the obligation to pay.

Any claim against AvonturenEvents lapses twelve months after the event giving rise to the claim took place, unless mandatory law prescribes a longer period.

All agreements and these terms are governed exclusively by Dutch law.

Disputes will be submitted to the competent court in the Overijssel district, Almelo location. Consumers may, within one month of AvonturenEvents invoking this clause in writing, choose to have the dispute heard by the court that is competent by law.

If any provision of these terms is found to be void or voidable, the remaining provisions stay fully in force. In that case the parties will discuss a replacement provision that comes as close as possible to the intent of the original.